Support & Helpcenter
The helpcenter for Scewo BRO.
Here you will find all the information you need about the helpcenter and support regarding your Scewo BRO.
Helpcenter
In our Scewo-Helpcenter you will find all the important information about your BRO – in a very practical and clear way. The information from the operating instructions is clearly presented and supplemented by clear graphics and helpful videos.
From switching on to loading your BRO: in easy to understand step-by-step tutorials we explain the different functions of your power wheelchair once more in detail.
Instructions & Updates
Instructions and information about our updates.
Maintenance & Repair
How to have BRO repaired and serviced annually.
Since we work together with renowned medical-supply stores, authorised service centres are available to you in Switzerland, Germany, Austria, Netherlands, and France.
Skilled rehab technicians will carry out professional maintenance and repair work on your BRO. Check the map to find your local Scewo partner or call our customer service on +41 44 500 86 03.
If you are unable to take BRO to a Scewo partner for repairs or maintenance, we are happy to come to you for an expense charge. This way, we can provide BRO with first aid even at your home or workplace.
Hotline
You’ve tried everything but nothing helps?
If you need technical support, our Customer Service team will be happy to help you by e-mail or telephone.
Technical support:
Monday to Friday (except Swiss public holidays)
9:00-17:00
E-mail: support@scewo.com
Phone: +41 44 500 86 68
If you ever find yourself in an emergency situation with BRO, you can also reach us by phone outside the above-mentioned opening hours.
Emergency remote support:
+41 44 500 86 86 (Support in German and English)
Please note, however, that you should always call the official emergency number (e.g. 112) first in the event of a medical emergency or road accident.
